The Guyana Power and Light Incorporated (GPL Inc.) is giving back to its customers as it celebrates 19 years. Customers are encouraged to pay their bills at the various branches in order to cash in on the prizes.
Silviena Charles, Manager of GPL’s Customer Services Centre, says throughout the month of October, customers who pay their accounts at the company’s commercial offices will get an opportunity to cash in on the surprise rewards. Payments at agent locations will not qualify for such opportunities.
“What better way to give thanks to our paying customers. Without you, customers, we would not be here, so we are very grateful for your continued support going forward into this 19th year. So, we have big surprises in store customers. This big surprise will not be limited to our offices in Georgetown but all 13 commercial offices in Demerara, Essequibo and Berbice regions” the Customer Services Manager told the Department of Public Information (DPI).
Meanwhile, Manager of Customer Services, Lundsford Cummings is appealing to customers to make it possible for their meters to be read monthly. He says there are several ways to ensure that the company receives meter readings so that electricity consumers can be billed accurately.
“We are begging you our customers for us to have access to your meters. Some of the meters are placed at the side of buildings where our readers are unable to retrieve those readings. We are pleading with you; our customers and we have various initiatives going. One of the initiatives we would really want to push is sending the reading via WhatsApp. Just take a picture of your meter, on the said date that is recorded on your bill, that we should have that reading, and send that read to us through the WhatsApp number stated on your bill. We will use that read,” Cummings said.
According to Cummings, it important for the company to have access to its meters at least once within a three-month period. Failing to do so can result in being disconnected. Further, the company does not desire to go this route and is pleading for customers to cooperate, Cummings noted.